Classification: Part-Time, 15-Hours A Week. Status:Non-Exempt
Summary/Objective Support customers by providing helpful information, answering questions, and responding to inquiries. Serve as the front line of support for clients and customers and help ensure that customers are satisfied with products, services, and features. Manage the customer service experience for all websites and programs associated with Liberty Jane® company. Including, Pixie Faire, Liberty Jane, Sew Powerful, and Sewing With Cinnamon.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Supervisory Responsibility This position has no direct staff supervisory responsibilities.
Office Location and Expected Hours of Work This is a part-time, home-based, position.
Travel Travel is uncommon, but may occur very occasionally.
Required Education and Experience
Strong online computer skills is required.
Experience with the Pixie Faire catalog of products is preferred.
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Experience working with customer support.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change at any time with or without notice.
